Using notifications

Introduction

The notifications feature updates the user with a new role and team that are added within space.  Also, the user will be notified if you are mentioned in the survey.  Clicking on a thread will take you to the location where it was mentioned.

 

Who can use this feature? 

  Super Admin Site Manager Team Admin Surveyor Collaborator Viewer
Home :check_mark: :check_mark: :check_mark: :check_mark: :check_mark: :check_mark:

 

Checking the notification

CS_zendesk_Using_notifications.jpg

 

  1. Click [Notification __.png] icon in the header of the Home screen to check notifications.  

  2. Click Untitled.png next to the notification to mark as read. You can re-click it to mark it as unread.

  3. Click the notification to check it in the 3D workspace. It’ll open the tag or track or a comment in a new tab where you’re mentioned.

  4. Click ✖️ to remove the notification.

  5. Click [Notification __.png] icon to close notifications.

Note: Users will receive notifications under such circumstances:

  • When users are added to the new team.

  • When a users' role has been changed.
  • When a user was mentioned in a tag and comment.

  • Mentioned users and the original commenter will receive a notification when a comment is  “Resolved”.

  • Mentioned users in the thread and the original commenter will receive a notification when there is a new comment posted in the thread.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.