Beamo Support Agent
Articles
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Managing category for tags and comments
IntroductionThe category feature is a function that efficiently organizes and classifies tags within a 3D space. This allows you to quickly find tags with specific information from a vast number of...
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The 360° Camera Won’t Connect (Troubleshooting for Beamo App)
Issue symptomThe 360° Camera Won’t Connect Possible CausesCause 1. Beamo app (iOS) does not have permission to access the local networkCause 2. Beamo app (iOS) does not have permission to access th...
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Downloading the User List
Introduction Users with Super Admin or Team Admin permissions can download the current user list in CSV format.You can either download the entire user list, or download only the users filtered by t...
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Viewing and Downloading the Data Overview of All Sites in a Space
Introduction Data Overview provides a tabular view of the digital twin structure across all sites, allowing administrators to download the data as a CSV file. You can easily view and export survey...
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Disabling Force-Enabled Two-Factor Authentication (2FA) for an Individual User
Introduction The Two-Factor Authentication (2FA) login feature adds an extra layer of security to your account by requiring a second verification method in addition to your username and password. I...
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Editing Point Groups (3D Editor)
Introduction In the 3D Editor, you can group multiple survey points and perform bulk actions such as rotating, adjusting camera height, copying, and deleting.This helps streamline editing for large...
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Annotating and Downloading 360° Images
Introduction In the 3D Workspace, you can capture the currently displayed 360° view as a screenshot and add annotations—such as comments, arrows, or text—directly onto the image.You can then downlo...
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Tracking Status and Notification Guide During Capture
Introduction The Beamo iOS app shows real-time tracking status—1. Normal, 2. Caution, or 3. Unstable—during capture to help ensure stable data collection. Who can use this feature? Super Admi...
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1. Connecting Grafana to Beamo
Introduction For those users using Grafana, it can be easily linked to Beamo by following the instruction. When you connect a Grafana dashboard to the site, all the Panels in that dashboard will a...
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Disabling the Copy to Clipboard（Master plan)
Introduction Copy to Clipboard is a feature that allows you to copy a still image from the survey screen. You can enable/disable the feature to prevent all the users from copying a still image. W...