1. Beamo Support
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Logging into the Beamo Portal

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Beamo Support Agent

Introduction

To set up your user account, log in to the Beamo Portal with a Space ID, email, and password. For accounts with multiple spaces, you may switch spaces after logging in.

Who can use this feature? 

  Super Admin Site Manager Team Admin Surveyor Collaborator Viewer
Beamo Portal login :check_mark: :check_mark: :check_mark: :check_mark: :check_mark: :check_mark:

Caution: If you fail to login 3 times, you can not login for 100 seconds.

Logging into the Beamo Portal 

General Login

SSO_Login.png

  1. Go to https://accounts.beamo.ai
  2. Input your Space ID*and click [Continue].
  3. Enter your Email and click [Continue].
    a. In case your account is using SSO, you will be redirected to your Identity Provider to finish the  login process.
    b. In case your account is NOT using SSO, you will be redirected to input your Password
  4. Enter your Password.
  5. Click [Log in].

After logging in successfully, it will take you to the Home screen.

Note: The space ID is provided in the invitation email and is the first part of the domain’s URL (i.e  https://spaceID.beamo.ai)

Space login

Space_Login.png

  1. Go to https://spaceID.beamo.ai 
  2. Enter your Email and click [Continue].
    a. In case your account is using SSO, you will be redirected to your Identity Provider to finish the login process.
    b. In case your account is NOT using SSO, you will be redirected to input your Password.
  3. Enter your Password
  4. Click [Log in].

Note: If you forgot the account info, click [Forgot account?] and request the reset link.

2FA login
2FA.png

  1. Log in with Space ID and PW.
  2. Authenticate 2FA by entering your 6-digit code from Google Authenticator App.
  3. If you cannot access your Google Authenticator App, use one of the recovery codes.  

Switching the spaces (Users with multiple spaces)

Once logged in, switch between Spaces through your user profile.

Change_space.jpg

  1. Click the [Profile picture icon] in the header.
  2. Select the space you want to access.

Note: This feature is currently not available on Enterprise Plans.

Logging with 2FA
2FA.png

  1. Follow the above steps to log in with your Email and Space ID.
  2. Input either the authenticator/recover code.
    •  Input the authenticator code generated by the Google Authenticator app.
    • If you do not have access to the app, click Use Recovery Code, and enter the recovery code.
  3. Click [Log in]. 

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